What are the different methods of payment?
Click to check our payment options.
Can I use a credit note when ordering on the internet ?
If you do have a credit note in your account, it will show up on the payment page when ordering. You will be able to use it to pay your order.
If your credit note amount is higher than your order amount, a new credit note will be added to your account.
Click here to check your customer account and see you credit notes available (Account login is required).
How do I get a refund from a credit note?
To obtain a refund from a credit note, please contact our customer services on 0344 481 2208* , Monday to Friday 10.00am to 7.00pm.
Or send us a mail at Ideal Practical - ORDER SOLUTIONS - PO BOX 787 SOUTHALL UB3 9TS, specifying your customer number and contact information.
What are the security guarantees for online payment?
Click to see a full explanation of our secured payment guarantee.
My payment has been debited, but I have not received my order yet?
To check on your order, log in to your customer account and access to the order tracking.. Then click on the button " Track you order ".
I've received a mail regarding an error with my credit/debit card, my order is on hold.
To allow us to validate your order and dispatch your parcel within the best delay, please contact us by telephone on 0344 481 2208* , Monday to Friday 10.00am to 7.00pm.
I want to change the method of payment
If you change your mind about any part of your order and if your order has not been processed yet, please contact our customer service by telephone on 0844 481 2207* , Monday to Friday 10.00am to 7.00pm .